Release date: May 20,2021
Effective date: May 26,2021
Summary
"VideoLink" (hereinafter also referred to as "we") attaches great importance to your personal privacy. When you use our services, we may collect and use your relevant information. We know the importance of personal information to you, and thank you for your trust in us. Through this policy, we will show you how the VideoLink will collect, store, protect, use, and externally provide your information, and state your rights, with the following key points:
1 . In order to help you get to understand the types and uses of the information we need to collect when you use our services, we will explain it to you one by one, combined with the specific services.
2 . In order to provide services to you, we will collect your information according to the principles of legality, legitimacy and necessity.
3 . If your information needs to be shared with a third party in order to provide services to you, we will assess the legality, legitimacy, and necessity of the information collected by the third party. We will require third parties to take protective measures against your information and strictly comply with relevant laws, regulations and regulatory requirements. In addition, we will obtain your consent or confirm that the third party has confirmed the agreement, specific scenario copy confirmation, pop-up prompt, etc., in accordance with the requirements of laws, regulations and national standards.
4 . If we need to obtain your information from a third party in order to provide services to you, we will require a third party to describe the information source and require the third party to guarantee the legality of the information; if our business is beyond the scope that you were originally authorized to provide the personal information to a third party, we will obtain your express consent.
5 . You can access and manage your information, set up privacy functions, cancel your VideoLink account, or make complaints and reports as described in this policy.
You can read the following sections to further understand the specific provisions of this policy:
1. How do we collect information
2. How do we use Cookie and other technologies
3. How do we store and protect our information
4. How do we use the information
5. How do we provide information externally
6. How do you access and manage your own information
7. Statement of liability to third parties
8. How do we protect the information of minors
9. Application and update of this policy
10. Description of key words in this policy
We respect and protect your privacy, and when you use our Services, we will collect, store, use, and externally provide your information in accordance with the VideoLink Privacy Policy (the "This Policy"). At the same time, we will show you, through this policy, how we can provide you with services to access, update, manage, and protect your information. This policy is closely related to your use of our services, and we recommend that you carefully read and understand the whole content of this policy, and make the choices that you consider appropriate. We strive to express it in plain, concise and concise words, and use bold words to mark the terms and personal information in this policy that are significantly related to your rights and interests.
In order to comply with national laws, regulations and regulations (for example, real-name system management, safety management), and in order to provide you with services and improve the quality of service, we need to collect, store, use and provide your information externally. You agree that we will process your information in accordance with this policy, so that you can enjoy high-quality, convenient and personalized services, while better protecting your account security.
How do we gather the information
As you use the following business functions of VideoLink ("Services"), we need to collect some information about you to provide you, improve the quality of our services, secure your account and funds, and comply with national laws and regulations:
1 . Conduct real-name registration according to laws and regulations
When you register your VideoLink account or use the VideoLink service, you should provide your email address and email verification code to bind to your account number or register as a user name.The verification code is used to verify your cell phone number or email. If you do not provide the above information, you will not be able to register your VideoLink account or use the VideoLink services.
2 . Authentication
(1) Login and verification
In order for you to log in to VideoLink, you can choose to use your static password, email verification code to complete the verification and log in.
(2) Important operation behavior verification
In order to ensure the security of your account, when you conduct some important account operations (such as: retrieve the password), we need to verify your identity, so you need to provide us with email verification code if you do not agree to provide the above information, you will not be able to complete the specific operation, but will not affect your use of other services we provide;
3 . Device binding
When you bind the device to your account, we will collect your product serial number and product verification code. This information is the unique product basic information that must be collected to bind the product and further provide services for you.
4 . IOT data card information
When you use a bound 4G IPC device, we will collect information about the 4G IOT data card carried by the device, including its ICCID, IMEI, IMSI, operator, service status, Sim card, dial status, and signal strength. If the above information is not provided, it will not be able to recharge the IOT traffic card, resulting in the use of the device.
5 . Get information from your phone
When you use the app, you need to obtain the Android ID information of your phone. If you cannot obtain this information, related functions will be unavailable.
6 . Voice intercom
When you speak with the device, we will collect your audio content, and if you do not provide the aforementioned information, the relevant features will not be available.
7 . Cloud storage services
When you purchase cloud storage for a device, we will directly collect your transaction information , including transaction time, order number, order content (including device name, device serial number, package name), package type, and transaction amount. If you do not provide the above information, you will be unable to purchase cloud storage services.
8 . Service guarantee and service improvement
To ensure the secure and stable operation of the services provided to you, and to continue to improve our APP experience, we need to record the device brand, device model, device name, IP address, MAC address, device software version information, device identification code, device identifier, region, access network mode, device-related application information, VideoLink version number, and other log information related to VideoLink services . The aforementioned information contains your personally sensitive information that is the basic information that must be collected for providing services.
9 . Configure the network services
When you use the distribution network function, we ask you to enter the SSID and password for the WiFi, which is only saved locally and is not uploaded to the server through the network.
10 . Share the files
When you share screenshots or video files with others, we collect your software installation list , which is used only to display the third-party software available to share the files. This information is only on the machine and is not uploaded to the server over the network.
11. Product operation and product safety requirements
When you use the VideoLink service, in order to prevent malicious programs, ensure operation quality and efficiency, we will collect your installed application information or running application process information .
12 . In accordance with relevant laws, regulations and national standards, we will collect and use your personal information in accordance with the law without obtaining your consent in the following circumstances:
(1) Related to the performance of relevant obligations stipulated by national laws and regulations and the competent authorities of the industry;
(2) Direct related to national security and national defense security;
(3) Direct related to public safety, public health and major public interests;
(4) Being directly related to crime investigation, prosecution, trial and execution of judgment;
(5) It is difficult to protect your or others' life, property and other major legitimate rights and interests, but it is difficult to obtain your consent;
(6) The personal information collected is disclosed to the public by yourself;
(7) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
(8) It is necessary to sign and perform the contract according to your requirements;
(9) It is necessary to maintain the safe and stable operation of the services provided, such as: discovery and disposal of service faults, identification and disposal of fraud or theft in financial products or services.
13. Device information
We will receive and record your mobile device information (including your mobile device model, operating system version, device settings, device environment, MAC address, IMEI, IDFA and Software and hardware feature information such as other device identifiers, information about the location of the device (including your authorized GPS location and sensor information such as WLAN access points, Bluetooth, and base stations)); and information about smart devices that you use or share (such as through The information of the smart device after we have completed the distribution network, including the device model, operating system version, device settings, device environment, types of functions that can be operated (such as opening, closing, etc.), MAC address, IMEI, IDFA and other device identification symbols and other software and hardware feature information).
14. Log information
When you use our services or the services provided by clients, we will automatically collect your detailed usage of our services and save them as relevant web logs. For example, your account information, device information, APP version, IP address, telecom operator, language used, region, access date and time, and error logs in case of failure, etc.
15. The information provided to us by Smart device service providers
Smart device operating information (such as smart air conditioner operating mode, current temperature, current wind speed, current relative humidity, etc., smart blood pressure meter operating mode, blood pressure information, pulse information, etc.), smart device location related information (such as IP address, GPS location and information about Wi-Fi access points that can provide relevant information, Bluetooth, etc. ).
16. APP self-startup permission
When you use the VideoLink service, we will use the self-startup permission from the application.If this permission is closed, you may not be able to receive instant push messages! We will set the self-start management option within the app, so that you can enable/disable this permission(in-app My--Permission Settings--Auto-start Permission)!
17. SD card data storage
When you use the VideoLink service, we will obtain SD card data storage information. We guarantee that the SD card data will only be read when the user needs to use this function, and no information on the user's SD card will be obtained from other places! SD card data storage mainly provides the following two uses:
1. It is used for the screen capture/recording function when the user previews the device.
2. Provided to Ali IOT SDK and com.taobao.accs SDK.
18 . Other
Please understand that the services we offer to you are constantly updated and evolving.If you choose to use other services not covered in the foregoing description, and we need to collect your information based on this service, we will separately explain the scope and purpose of the information collection to you through page prompts, interaction process and agreement agreement, and obtain your consent.We will use, store, provide and protect your information in accordance with this policy and the corresponding user agreements; if you choose not to provide the aforementioned information, you will not be able to use one or some part of the services, but will not affect your use of the other services we provide.
How do we use techniques such as Cookie
To provide an easier access experience, when you use the services that the VideoLink provides, we identify you through small data files ("Cookie") that can help you repeat the steps of typing in device information. Please understand that some of our services can only be implemented by using Cookie.
How do we store and protect the information
1 . Personal information collected and generated by us will be stored within the USA. We will be in accordance with the provisions of laws and regulations and relevant regulatory departments, to show you the purpose of personal information exit and the personal information type involved, with your consent, and through the agreement, on-site verification and other effective measures, require foreign institutions to obtain your personal information confidential. We only keep your personal information, such as your mobile phone number, for the time necessary for your purpose, and when you cancel your account, we will delete the corresponding information.
2 . In order to ensure your information security, we will collect your information and take all reasonable and necessary measures to protect your information to prevent its loss, improper use, unauthorized access or disclosure. For example, we will use encryption (SSL, for example) and anonymization to protect your personal information. In case of a security event such as personal information leakage, we will start an emergency plan to prevent the expansion of the security event, and inform you in the form of push notice and announcement.
3 . We promise that we will bring information security protection to industry-leading security levels. To ensure your information security, we are committed to using various security technologies and supporting management systems to minimize the risk of disclosure, damage, misuse, unauthorized access, unauthorized disclosure, and change of your information.For example, through the network security layer software (SSL) encryption transmission, information encryption storage, strictly limit the access to the data center. When transmitting and storing personal sensitive information (including personal biometric information), we will adopt security measures such as encryption, permission control, and deidentification.
4 . We have set up a responsible department for personal information protection to carry out personal information security impact assessment for the collection, use, sharing and entrusted processing of personal information.At the same time, we have established the relevant internal control system to adopt the principle of minimum sufficient authorization to your information; systematically monitor the behavior of the staff handling your information, continuously promote the relevant laws and regulations, privacy security standards and security awareness, and organize all the staff to take the security examination every year.
5 . We have formulated emergency plans for personal information security incidents, and regularly organized relevant internal personnel to conduct emergency response training and emergency drills, so that they can master their job responsibilities and emergency response strategies and procedures.After the unfortunate occurrence of a personal information security incident, we will timely inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions that you can independently prevent and reduce risks, and the remedial measures for you, etc. We will timely inform you of the event-related information by means APP push notification, sending email / short message, etc. When it is difficult to inform the personal information subject one by one, we will issue the announcement in a reasonable and effective way. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.If your legitimate rights and interests are damaged, we will bear the corresponding legal responsibilities.
6 . Please take good care of your VideoLink login name and other identity elements.When you use the VideoLink service, we identify you through your login name and other identity features.Once you leak the above information, you may suffer losses and may be detrimental to you.If you find that the VideoLink login name and / or other identity elements may be or have been leaked, please contact us immediately, so that we can take appropriate measures to avoid or reduce the relevant losses.
7 . After you terminate the use of VideoLink services, we will stop the collection and use of your information, unless otherwise stipulated by laws, regulations or regulatory authorities.If we stop operations, we will promptly stop activities to collect your personal information, notify you of the notice of operations in one by one service or announcement, and delete or anonymize your personal information you hold.
8. When you are using the VideoLink service, we will know the application information installed on your device and the running process information to prevent viruses, Trojan horses and other malicious programs.
How do we use the information
1 . In order to comply with national laws, regulations and regulatory requirements, provide you with services and improve your service quality, or ensure the safety of your account and funds, we will use your information in the following situations:
(1) To achieve the purpose of "How do we collect information" in this policy;
(2) In order to make you know the status of using the VideoLink service, we will send you a service reminder.For example, when your cloud storage will expire, we will send an expiration reminder SMS or email.
(3) Report to relevant departments in accordance with laws, regulations or regulatory requirements;
(4) In order to ensure the safety of services and help us better understand the operation of our application, we will take desensitization, deidentification and other ways to make your information comprehensive statistics, analysis and processing, in order to provide you with more accurate, personality, smooth and convenient services. We do not combine the information we store in the analysis software with any personally identifiable information you provide in your application.
2 . When we want to use the information for other purposes not specified in this policy, we will obtain your consent again in the form of confirmation agreement, copy confirmation action under specific scenarios, etc. in accordance with the requirements of laws, regulations and national standards.
How do we provide information externally
1 . Sharing
We promise to keep your information strictly confidential.Unless otherwise provided for by laws, regulations and regulatory authorities, we only share your information with third parties, .If you need to share your information with a third party in order to provide services to you, we will assess the legitimacy, legitimacy, and necessity of that third party to collect the information. We will require third parties to take protection against your information and strictly comply with relevant laws, regulations and regulatory requirements.In addition, we will obtain your consent in accordance with the requirements of laws, regulations and national standards in the form of confirmation agreement, specific scenario copy confirmation, popup prompt, or confirm that a third party has obtained your consent.
(1) In order to let you complete the transaction and achieve the transaction purpose, we need to provide the transaction number and relevant payment information to the third-party payment platform
Some products or services are provided by a third party or jointly provided by us with a third party. Therefore, only by sharing your information can you provide the products or services you need ;
(3) With your prior express consent, we will share your information with third parties according to the scope of your authorization, as permitted by laws and regulations and not against public order and good customs.
2 . Transfer
We will not transfer your personal information to any company, organization, or individual, except where:
(1) Get your explicit consent in advance;
(2) According to laws and regulations or mandatory administrative or judicial requirements;
(3) In the case of the transfer of assets, acquisition, merger, reorganization or bankruptcy liquidation, if the transfer of personal information is involved, we will inform you of the relevant situation, and require the new companies and organizations that hold your personal information to continue to be subject to the constraints of this policy.If you change the purpose of using your personal information, we will require the company and organization to regain your explicit consent.
3 . Public disclosure
In principle, we will not publicly disclose your information.If a public disclosure is really required, we will inform you of the purpose of the public disclosure, the type of information of disclosure, and the sensitive information that may be involved, and obtain your express consent.
4 . Entrusted processing
To improve the efficiency of information processing, reduce the cost of information processing, or improve the accuracy of information processing, we may entrust our competent affiliates or other professional institutions to process the information on require the trustee to comply with strict confidentiality obligations and take effective confidentiality measures, prohibiting it from using this information for purposes without your authorization. Upon the termination of the entrustment relationship, the entrusted company shall no longer keep its personal information.We are committed to being responsible for this matter.
5 . In accordance with relevant laws, regulations and national standards, we may share, transfer, or publicly disclose your personal information in accordance with the law without obtaining your consent in the following circumstances:
(1) Related to the performance of the obligations stipulated by laws and regulations and the competent authorities of the industry;
(2) Direct related to national security and national defense security;
(3) Direct related to public safety, public health and major public interests;
(4) Being directly related to crime investigation, prosecution, trial and execution of judgment;
(5) Due to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to get your own consent;
(6) The personal information that you will personally disclose to the public;
(7) Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
How do you access and manage your own information
During your VideoLink service, in order to more easily access and manage your information and protect your right to cancel your account, we provide you with the corresponding operation Settings in the client of the service, and you can refer to the following guidelines for operation.
1 . Manage your information
You can log in to the VideoLink account through the APP, in "My" under the home page:
(1) Consult your account information.
(2) If your information is found wrong, you can modify your information by yourself according to the prompts on the page.
(3) You can query the historical orders through the "Cloud Service Mall".
2 . You can cancel your VideoLink account through the following path:
VideoLink APP operation path: open the VideoLink, log in to the VideoLink account, click "mine" below the home page, click on the account column, and click on "Cancel the account" to enter the account cancellation process.
When you meet the agreed account cancellation conditions and cancel a VideoLink account, all information in your account will be emptied, we will not collect, use or provide personal information related to the account, but you use the VideoLink service provided or generated information we still need to keep the regulatory time, and within the preservation time with the authority.
3 If you find that our collection and use of your personal information violates the provisions of laws and regulations or violates the agreement with you, you can contact our customer service and ask to delete the corresponding information.
4 . Notwithstanding the above provisions, according to relevant laws, regulations and national standards, we may not be able to respond to your request in the following circumstances:
(1) Direct related to national security and national defense security;
(2) Direct related to public safety, public health and major public interests;
(3) Directly related to the crime investigation, prosecution, trial and execution of the judgment;
(4) There is sufficient evidence to show that you have subjective malice or abuse of rights;
(5) Responding to your request will seriously damage the legitimate rights and interests of other individuals and organizations;
(6) Trade secrets are involved.
5 . We have set up a Privacy Protection Office with special personnel responsible for personal information protection. If you have any questions about this policy, or if you have any complaints or comments about your personal information processing, please contact us through the following channels:
(1) VideoLink: My help with after-sales technical support
(2) VideoLink: My help with user feedback
The customer service department will answer to you in time together with the Privacy Protection Office.
To ensure your information security, we need to verify your identity and credentials first.We have established a customer complaint management mechanism, including tracking processes.Generally speaking, we will complete the processing within three working days after passing the verification, and in special cases, we will reply within no more than 30 days or the time period prescribed by laws and regulations.If you are not satisfied with our response, you can also complain to the Consumer Rights Protection Department or file a lawsuit with a court of jurisdiction.
Statement of liability to third parties
Please know that some of the VideoLink services need to be provided by the partners (e. g., notification bar message reminder), and that the partner's software tool development package ("SDK") or other similar applications is embedded in the VideoLink.For example, when you use a mobile phone device, the Push SDK provided by the mobile phone manufacturer needs to read your device identification number and networking related information to push / issue notification bar messages.The VideoLink conducts strict security testing for the SDK or other similar applications, and requires its partners to take strict data protection measures to effectively protect your legitimate rights and interests.
For more details, please the VideoLink Third Party SDK Directories.
How do we protect juvenile information
1 . We attach great importance to the protection of minors' personal information. We expect parents or guardians to guide minors in the use of our services.We will protect the confidentiality and security of minors' information in accordance with relevant national laws and regulations.
2 . If you are a minor, it is recommended that your parents or guardian read this policy and use our services or provide us with your information with the consent of your parents or guardian. To collect your information with the consent of your parents or guardians, we will only use or publicly disclose this information if necessary as permitted by law, the express consent of your parents or guardians, or the protection of your rights and interests. If your guardian does not agree with your use of our services in accordance with this policy or provides us with information, please terminate the use of our services immediately and inform us promptly so that we can take measures accordingly.
3 . If you are the parent or guardian of a minor, when you have any questions about the information processing of the minor in your custody, please contact us through the contact information above.
The VideoLink permission acquisition description
In order to provide you and secure your account, VideoLink needs to request you for the following privileges as necessary. Rest assured that VideoLink does not open these permissions by default, and that VideoLink collects your information only if you actively confirm that they are enabled. In particular, VideoLink obtaining a specific permission does not mean that VideoLink will necessarily collect relevant information about you; even if you have confirmed the permission to VideoLink, VideoLink will only collect your information within a legal, legitimate and necessary extent.
1 . Read and Write memory permission: When you install VideoLink, VideoLink will request you for this permission to ensure the stable operation of VideoLink.The VideoLink promises to read or cache only the necessary information.If you choose not to open this permission, you will not be able to use the device preview graphics, screenshots, and video saving functions, but it will not affect the other services you provide by using VideoLink.
2 . Location information permission: When you use the distribution network function, the APP needs this permission to obtain the SSID of your WiFi, to avoid your manual input, so that the APP can successfully bind the hardware device.
3 . Camera and album permission: When you use scan, sharing device and other functions, you need to open the camera permission, so that you can scan the QR code (you can select pictures from the album).If you choose not to open the appropriate permission, you will be unable to use the relevant specific functions, but it will not affect the other services you provide by using VideoLink.
4 . Microphone permission: When you use the voice intercom function, you need to turn on this permission, and use the microphone device for voice input.If you choose not to open this permission, you will not be able to use specific features related to voice input without affecting other services you provide using VideoLink.
5 . Read the address book permission: When you need to share the device with other people, in order to improve your service experience, you can choose to open this permission, so that you can quickly select the mobile phone number of the corresponding contact.If you choose not to open this permission, you will not be able to use specific features related to the address book information, but it will not affect the other services you provide by using VideoLink.
6 . Install application permission: The APP has a built-in upgrade function. If you choose not to open this permission, you cannot upgrade within the APP without affecting the other services you provide by using VideoLink.
Application and update of this policy
This Policy is applicable to all VideoLink Services, unless specifically specified in the existing separate Privacy Policy or the corresponding User Service Agreement.
We will timely update this policy with the following major changes:
(1) Our basic situation has changed, such as: owner change caused by merger, acquisition and reorganization;
(2) The scope, purpose and rules of collecting, storing and using personal information change;
(3) The object, scope and purpose of providing personal information change;
(4) The way that you access and manage your personal information has changed;
(5) Data security capability and information security risk change;
(6) The channels and mechanisms for user inquiries and complaints, as well as external dispute resolution institutions and contact methods, change;
(7) Other changes that may have a significant impact on your personal information rights and interests.
Due to the large number of VideoLink users, if this policy is updated, we will notify you by using the APP push notification, a pop-up prompt, send an email / short message, or make an announcement on the official VideoLink website.In order for you to receive the notification in time, it is recommended that you inform us when your contact information is updated.If you continue to use the VideoLink service after this policy update takes effect, you have fully read, understood, and accepted the updated policy and are willing to be subject to the updated policy constraints.
You can view this policy in VideoLink via My About Privacy Policy.We encourage you to consult our privacy policy every time you use VideoLink.
Key word description in this policy
1 . The "Identity elements" in this policy refers to the information elements used by the VideoLink to identify your identity, including: your VideoLink login name, password, SMS verification code, and mobile phone number.
2 . "Personal sensitive information" in this policy refers to transaction information, accurate positioning information and other personal information.